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Refund Policy

How free trials, cancellations, renewals and refunds work for paid plans.

Effective date: November 12, 2026

1. In short

  • You can ask for a full refund within 3 days of any payment, including renewals. No reason is needed.
  • Creator starts with a 7-day free trial. Cancel before it ends and you are not charged.
  • You can cancel at any time. The plan then runs to the end of the period you paid for.
  • The price you see at checkout is the price you pay, including tax.

2. Who takes your payment

EnhanceTube paid plans are sold through Paddle, our reseller and merchant of record. Paddle takes the payment, collects the sales tax or VAT and issues the invoice. Refunds are paid back by Paddle to the card or payment method you used. We never see your payment details.

3. What you are buying

Two paid plans, each billed monthly or yearly in US dollars:

  • Creator: $9 a month or $90 a year, with a 7-day free trial.
  • Pro: $24 a month or $240 a year.

A subscription renews by itself at the end of each period until you cancel. Our pricing page shows what each plan includes.

4. Free trial

Creator plans start with a 7-day free trial. You enter a payment method at checkout, nothing is charged during the trial, and the first payment is taken when the trial ends. To avoid it, cancel before the trial ends: your plan then stops at the end of the trial and no payment is taken.

A trial can be used once. We may decline repeat trials.

5. Refunds

If EnhanceTube is not right for you, ask for a refund within 3 days of a payment and we will refund it in full. This applies to the first payment and to every renewal.

To ask, email support@enhancetube.com from the address on your account, or use our contact page. Say which payment you mean. We aim to answer within two working days. Once approved, the money usually reaches you in 5 to 10 working days, depending on your bank.

A refunded payment ends the plan straight away. Your data is kept, but paid features stay off until you subscribe again.

After 3 days we do not refund the current period, except where the law of your country says you are entitled to one, or when we could not provide the service.

6. Cancelling

Cancel at any time from Settings, then Billing, in your dashboard. The plan stays active until the end of the period you already paid for, and then it does not renew. You will not be charged again.

7. Failed payments

If a renewal payment fails, Paddle tries the card again over the next days. You can update the card from Settings, then Billing. If the payment still does not go through, the plan ends.

8. Questions

Write to support@enhancetube.com. Our Terms & Conditions and Privacy Policy also apply.

Questions about this page? Email us at support@enhancetube.com or visit our contact page.